Returns and Exchanges
Periscope would like our customers to feel confident when purchasing online. If for any reason an item is not as you expected or if you have changed your mind, it can be returned (must be within 7 days) for an exchange or credit note (valid for 3 months), for the total value of the goods, not including shipping. Credit notes can be used online or in store. We do not offer refunds unless the item is faulty.
Items will only be accepted for exchange or credit note if:
• The item is unused, unworn and in brand new condition with packaging and original labels intact.
• A copy of the receipt is included with the return
• The item is returned within 7 working days of receipt of purchase
• The item was purchased at full price. Exchanges or credit notes are not available for sale items.
Please notify us by email at firstname.lastname@example.org within 24 hours of receiving your item if you wish to exchange it.
Returns must be sent to:
247 William St
Please note postage is not refundable and postage for all returns will be at your own cost. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer. Periscope reserves the right to refuse items that do not comply with the above terms. Periscope strongly advises you return your item via registered mail or by courier. Periscope cannot accept responsibility for items lost or damaged in return transit.
All items are thoroughly checked before sending, however in the rare event that you should receive a faulty item, please contact us at email@example.com. If available, we will arrange for a replacement, and will refund your return shipping costs. If not available, we will arrange a full refund, including your return shipping costs.
Strictly No Returns on Sale Items so please choose carefully.